Use cases
Built for the workflows your teams already run by phone.
Specialised AI agents for high-volume customer conversations — each one configured around the outcome you measure, not just the conversation.
Sales & lead qualification
Call new leads within minutes of the form fill, qualify budget and intent, handle common objections, then warm-transfer hot prospects to a closer.
- <4 min lead response
- 24×7 coverage
- CRM row per call
Customer support
Answer routine questions from your approved knowledge base, authenticate callers, and escalate anything complex to a human with the full context attached.
- Inbound routing
- Grounded answers
- Context-rich escalation
Collections & EMI reminders
Compliance-aligned reminder workflows: regulator-approved calling windows, retry ladders, promise-to-pay capture, UPI link delivery and full audit trails.
- PTP capture
- DND scrubbing
- Audit-ready recordings
Appointment scheduling
Confirm, remind and reschedule appointments by phone across clinics, sites and demos — cutting no-shows without adding headcount.
- Calendar sync
- Auto reschedule
- No-show reduction
Feedback & CSAT
Run voice surveys that capture star ratings and open-ended feedback, then summarise thousands of calls into structured, filterable insight.
- Voice surveys
- Sentiment scoring
- Theme summaries
Recruitment screening
Screen high-volume applicants with structured questions, capture availability and expected CTC, and hand shortlists to recruiters with transcripts.
- Structured screening
- ATS-ready output
- Transcript per candidate
E-commerce COD & RTO
Confirm cash-on-delivery orders before dispatch, follow up on NDR attempts, and recover abandoned carts with a timely call.
- COD confirmation
- RTO reduction
- Cart recovery
Your industry, your playbook.
Teams across these sectors deploy Ombir AI agents on their existing phone workflows.